All special order items will be closely monitored and correctly ordered. With that in mind, we offer a 3 day grace period to make sure the item is for you!Īny special order items that are ordered through us are not returnable, and deposits on any such items are not returnable. Services such as lessons, repairs or rentals are not returnable - however - any issues will be dealt with immediately and handled on a case-by-case basis!įor all used items and clearance pieces, you can shop with confidence knowing that we do our very best and most diligent work describing and photographing our instruments. Accessories and other small items such as strings, picks, reeds, clothing and collectibles, and cables are not returnable. ![]() We're proud to be a leader in our industry, with outstanding customer approval and satisfaction being our highest priority! If you are unhappy with your purchase, or just have had a change of heart, please reach out to us! We'll resolve any and all issues you may have, and if need be, provide instructions on how to send your item back to us!įor all new items, we offer a 14 day return policy that allows you to get to know your new purchase! Out of that 14 days, you have 7 days for a full refund, and an additional 7 days for store credit. ![]() ![]() Satisfaction is 100% Guaranteed at New York Music Emporium!
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