If the chain is rubbing anything like the hole in the bottom of the cuckoo case it will be just like not having enough weight to make it run. One weight controls the time and the other the strike. Clock chain resistanceīe sure nothing is in the way of the chain that drives the striking side of the cuckoo clock. Not all cuckoos have this feature as the manufacturer, silence the cuckoo just by locking the bird door. See a lever on the right as facing the back of the movement on the top side. Just look at the back of the clock with the back panel off and may see the silence switch. If the movement has a silence switch that does not stick outside of the case it may still be on the movement itself. Just move it to the opposite direction and see if the clock will strike out the cuckoo calls. Push it down for cuckoo on and up for cuckoo shut off usually. The location of this would be on the side of the cuckoo clock movement and stick outside of the clock case. There may be a silence lever if the cuckoo movement has one. Be sure it is out of the way so the door can open and it can cuckoo. You just turn it either in the way or out of the way of the door. This closes and locks into place.This is for either shipping the clock and also for chime shut off. Here are some guidelines on what to check in this situation. The bird will not come out and the clock will not indicate what time it is with the cuckoo call. When the new cuckoo clock movement will not go into striking mode for the hours.
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